Category: Platform Updates

Release Note 0.4.4: Canned Response Is Now Available!

Welcome back to Chative product updates! This release is absolutely bursting with awesome features. Let’s jump out what we’ve done in the past week! 🎯 What’s new? Canned response is now available to try out! 66% of customers expect an immediate response to their inquiries – HubSpot The statistic proved that we live in the… Continue reading Release Note 0.4.4: Canned Response Is Now Available!

Release Note 0.4.3: Chative New Updates And Enhancements!

👋 Welcome May! A bunch of updates from Chative team has been rolled out! This release will focus on an overall enhancement that provides our users with a more consistent and seamless experience. 🎯 Highlight Maintain the state of the Inbox, Agent, Contact, and Report between page reloads. Now you can switch tabs and browse… Continue reading Release Note 0.4.3: Chative New Updates And Enhancements!

Release Note 0.4.2: Enhance A Better Customer Experience With Business Hour

We are excited to announce another major release with many new features and improvements. 📣 What’s New Business Hours – You can let your customers know when your team is not available and display following up messages so the lead will not be lost into oblivion. Let users know that you are currently out of… Continue reading Release Note 0.4.2: Enhance A Better Customer Experience With Business Hour

Release Note 0.4.1: More Improvements To Manage Your Conversations Better

Happy Tuesday! This update focuses on ironing out bugs inside Inbox and improving features related to team collaboration so let’s see what we’re gradually rolling out in Chative ✨ 🔥 Bug Fixed [Report] The report screen in the last 7 days kept showing reload [Agent] The message which includes URLs was out of the message… Continue reading Release Note 0.4.1: More Improvements To Manage Your Conversations Better

Harder Better Faster Stronger – 0.4 Released! 📣📣📣

We have spent the last 2 weeks tightening up all the bolts on our flagship software – Chative. There is no particular focus in this release, just vast improvements across all important features. So we choose the song “Harder Better Faster Stronger” to represent the theme of this update! Enjoy a better Chative and look… Continue reading Harder Better Faster Stronger – 0.4 Released! 📣📣📣

Release Note: Big Update With Messenger Integration In A Single Inbox

Tada! Big Updates Released – Chative 0.3.1 📣📣📣 Chative officially informs that our live chat has reached a stable public version. All the bugs were almost completely fixed. So this updated version will get you a seamless experience on Facebook Messenger Integration. “Facebook and Instagram are the highest-performing, most-efficient sales channel in human history.“( Commonthreadco, 2021)… Continue reading Release Note: Big Update With Messenger Integration In A Single Inbox

Chative Webinar 0.1: Getting Started With Chative

Chative is a state-of-the-art business messaging platform for real-time service, empowered by live chat and chatbot. Start today for free with no hidden cost. More leads, more insights, and more satisfying customers. 👉 https://chative.io This recording webinar will show you the outstanding features of our live chat platform and how this helps to grow your… Continue reading Chative Webinar 0.1: Getting Started With Chative

Release Note: Monitoring Team Performance Effectively

👋 Hello everyone, Chative allows your agents to add/select conversation topics in their inbox now. This helps you understand different contexts of conversations. This update also helps you track agents performance more precisely by showing their: latest activities in the Agent report. latest conversations in the dashboard. 🔼 Other Improvements The longer your password, the more secure… Continue reading Release Note: Monitoring Team Performance Effectively

Release Note: Take More Control Of Your Inbox

Happy Wednesday! In this update, we have rolled out a more engaging Inbox for better agent performance. Here’s what we’ve implemented: Unread messages have become visible with a purple dot. Inline notice if there is any action like removing agent or closing conversation. Your inbox can display all conversations, besides open or closed filters. A… Continue reading Release Note: Take More Control Of Your Inbox