A reputable academic research platform has acknowledged Chative’s excellent performance in the AI-live chat software category. One of the notable platforms in the scholarly field, Research.com has nothing but praise for Chative’s notable performance as a live chat software. Research.com even made a thorough Chative review, praising its excellent work as one of the leading… Continue reading Why the Live Chat Software Chative Should Take Front Stage
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AI in Live Chat Platforms Enhancing Customer Engagement
In the digital landscape where immediacy defines value and attention is a scarce resource, live chat platforms have become the frontlines of customer experience. As users demand faster responses, greater personalization, and human-like interactions, artificial intelligence (AI) is quietly transforming the way brands interact with their audiences. What was once a simple query-and-response interface is… Continue reading AI in Live Chat Platforms Enhancing Customer Engagement
How to Connect Your AI Chatbot to HubSpot CRM
Your AI support agent chats with hundreds of customers daily. But here’s the problem: it has no idea who your VIP customers are. Imagine this. A loyal customer messages you. Instead of a warm, personal greeting, they get a generic response. Meanwhile, your team wastes hours switching between chat windows and CRM tabs to find… Continue reading How to Connect Your AI Chatbot to HubSpot CRM
Release 2.3.1: WhatsApp Image & Video Captions Now Supported
This update focuses on polishing your experience from smoother mobile performance and smarter search to better billing clarity and cleaner conversations. We’ve also fixed key bugs reported by users and added a few helpful improvements based directly on your feedback. 🚀 Improvements WhatsApp Image Captions Now Supported Based on user feedback, we’ve improved how WhatsApp messages… Continue reading Release 2.3.1: WhatsApp Image & Video Captions Now Supported
Release 2.3: Meet Your New Copilot (Beta)
Everyday pains we measured 8 min average lost per ticket hunting past messages or order IDs 3× tone-checks before sending a single reply 20 % of chats abandoned while agents search for info If this sounds familiar, Copilot is built for you. Lighten the load with Chative Copilot (Beta) Copilot sits quietly in your inbox,… Continue reading Release 2.3: Meet Your New Copilot (Beta)
Release 2.2: AI Agent Can Now Connect To Your Own Systems
Before, your AI Agent could only work with a few information sources like Shopify, website links, uploaded files, or a static Knowledge Base. But we know that those options don’t cover every business. Now, you can create Custom Actions that let the AI Agent access real-time information from any system via API. That means your… Continue reading Release 2.2: AI Agent Can Now Connect To Your Own Systems
Release 2.1.2: Unlock the Full Value of Chative
We know that getting started with a new platform can be overwhelming, especially when your priority is serving customers, not figuring out how things work. That’s why this update is all about helping you set up Chative faster, feel supported every step of the way, and unlock value from day one. A Smarter Onboarding Experience… Continue reading Release 2.1.2: Unlock the Full Value of Chative
Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible
Your AI agent is already optimized to support your customer care 24/7. Now, you can upgrade it to perfectly match your business needs. Total Control Over Your AI Want a faster, more cost-effective AI, or one with supercharged intelligence? The choice is yours. Leverage the latest and most powerful models like GPT O3-mini, DeepSeek, Claude… Continue reading Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible
AI Copilot Adoption in Customer Support or Not?
Artificial intelligence is transforming industries at an unprecedented pace. With 83% of companies prioritizing AI in their business strategies, one AI-powered innovation has taken center stage: the AI copilot. Designed to work alongside human agents, AI copilots act as smart virtual assistants, enhancing productivity, optimizing efficiency, and elevating customer experiences. For CX leaders and contact… Continue reading AI Copilot Adoption in Customer Support or Not?
Release 2.1: Unlock Outbound Messaging On WhatsApp
We’re super excited to introduce this new update. Chative.IO is now enabling outbound WhatsApp Business messaging. Existing WhatsApp Business solutions forces you to wait for customers to make the first move. This hurts – slows down engagement, limits lead generation, and increases operational costs. That’s why we built a unified solution that centralizes all messaging,… Continue reading Release 2.1: Unlock Outbound Messaging On WhatsApp