Don’t Just Focus On Revenue and Orders

Did you track the right metrics to truly understand your performance? More importantly, are you using those insights to prepare for the next big sales? Many e-commerce businesses only look at topline numbers like total revenue and orders. However, the most successful online sellers dig deeper into comprehensive metrics that pinpoint areas for optimization and… Continue reading Don’t Just Focus On Revenue and Orders

Release 1.2.6: Proactively Engage Visitors On Your Sites

Why keep struggling with fragmented, complicated messaging tools when you’ve got dedicated platform right here? From grabbing attention at the first visit, through nurturing sales-ready leads, to providing outstanding post-purchase support – Chative helps you deliver the best customer experience effortlessly. The live chat is on your website for more conversations. Attention-grabbing notifications prevent prospects… Continue reading Release 1.2.6: Proactively Engage Visitors On Your Sites

Chative vs Intercom: Which CS Platform is Right for You?

Looking for the best business messaging app? At Chative, we work super hard to build the best omni-channel messaging platform. But we know our product won’t be the perfect fit for every company out there. Different companies have different communication needs. It’s really tough for one app to nail every single requirement perfectly. However, we… Continue reading Chative vs Intercom: Which CS Platform is Right for You?

7 tawkto Alternatives You Should Consider

tawkto is a popular live chat software that allows businesses to communicate with customers in real time. However, tawkto is not available in all countries. If you are looking for a tawkto alternative, here are 7 options to consider. Chative.IO Chative.IO is a multi-channel messaging platform that helps businesses boost sales and customer loyalty. The… Continue reading 7 tawkto Alternatives You Should Consider

Release 1.2.5: Search Customers by Email Now

No more scrolling through endless lists or wasting time trying to find the right person. With our latest update, you can quickly and easily find the customer you’re looking for. Let’s dive into what’s new! Improvement Now, you can search for a specific email address directly from the search box in your agent interface. No… Continue reading Release 1.2.5: Search Customers by Email Now

Release 1.2.4: Edit Orders and Customer Profiles

We’re thrilled to announce our latest release, packed with new e-commerce features and improvements to enhance your experience. Let’s dive into the details of what we’ve fixed and improved! New Features Now, agents can quickly and easily make changes to orders while chatting with customers Modify contact info, shipping addresses Add reasons, notes Restock removed… Continue reading Release 1.2.4: Edit Orders and Customer Profiles

Release 1.2.3: Inbox, Billing & AI Automation Enhancements

We are excited to announce the release of Chative version 1.2.1. This update addresses several bug fixes and enhancements to improve the agent and end-user experience. This release focuses on resolving issues related to the Inbox area, billing, live chat functionality, AI automation, and UI/UX. Inbox We have focused heavily on improving the reliability and… Continue reading Release 1.2.3: Inbox, Billing & AI Automation Enhancements

Facebook Messenger Chat Plugin Is Going Away

Following the recent global outage of Facebook and Instagram, businesses are faced with another challenge from the tech giant. Meta has announced that the Facebook Messenger Chat Plugin will be discontinued on May 9, 2024. Businesses will no longer be able to set up a Messenger plugin directly on their websites, enabling visitors to initiate… Continue reading Facebook Messenger Chat Plugin Is Going Away

Release 1.2.2: Live Chat Upgrade For SEO, 2X App Performance

Live Chat Upgrade For SEO, 2X App Performance

A while back, a user gave us helpful feedback about how our platform impacts his website SEO rankings. It made us step back and realize – we should be optimizing performance in every way possible to maximize the value you receive from our services. If you succeed, we succeed. So we upgraded our infrastructure to… Continue reading Release 1.2.2: Live Chat Upgrade For SEO, 2X App Performance