Generative AI (GenAI) is revolutionizing customer service. It’s creating smarter virtual assistants and transforming how businesses interact with customers. Let’s explore the latest trends and how you can use GenAI to improve your customer experience. What’s Happening in the Market? According to Gartner’s 2024 report: By 2026, half of all customer service organizations will use… Continue reading Do You Want To Reduce Customer Service Costs By Over 50%?
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Release 1.3.2: Inbox Improvements and Better App Security
In this update, Chative focuses on enhancing the Inbox functionality, optimizing Settings, refining the Payment process, and improving security. Improved messaging experience in the Inbox Automatic scrolling to the most recent message when opening or revisiting conversations. When searching for keywords, messages containing the keyword will appear in the conversation preview. Even if the conversation… Continue reading Release 1.3.2: Inbox Improvements and Better App Security
Common Issues When Using Coze Bots for Customer Service
Are you considering integrating Coze bots into your customer service strategy? While this AI can significantly enhance your support capabilities, being aware of potential challenges is essential. Let’s explore some common issues and how Chative’s integration with Coze can help you overcome them. 1. Excessive Token Usage Unoptimized bot usage can lead to unnecessary token… Continue reading Common Issues When Using Coze Bots for Customer Service
Make Coze Bots Send Free Follow-up Messages
Ever had a customer disappear mid-conversation? It happens more often than you’d think. That’s where follow-up messages come in handy. Using Chative’s workflow with your Coze bots, you can automatically send follow-ups without spending extra on message tokens. 💡 These follow-ups are sent through Chative, so they don’t use up your Coze message tokens. It’s… Continue reading Make Coze Bots Send Free Follow-up Messages
Assign Coze Bot Manually and Automatically
Want the best of both worlds when it comes to AI support? With Chative.IO, you can manually assign Coze bots to conversations or let automation handle it. Plus, the workflow automatically can remove AI when agents step in, saving you tokens and ensuring seamless customer interactions. Why This Matters Choose between manual and automatic bot… Continue reading Assign Coze Bot Manually and Automatically
How To Connect Customers With The Right Bot
Want your Coze bots to be as flexible as your team? Chative.IO’s workflow makes it possible. It quickly connects customers to the right bot for their questions, giving them helpful answers every time. This smart routing makes customers happier and helps you use Coze more efficiently and save money. Why this matters Tailored responses: Each… Continue reading How To Connect Customers With The Right Bot
Publish A Coze Bot On WhatsApp Business
Imagine providing instant, 24/7 customer support on your WhatsApp Business accounts, without increasing your support team’s workload. By integrating your Coze bots with Chative.IO, you can do just that. Here’s what it can do for you: Answer common queries immediately, day or night. Handle multiple conversations at once without hiring more staff. Free up your… Continue reading Publish A Coze Bot On WhatsApp Business
Publish A Coze Bot On Instagram
Imagine providing instant, 24/7 customer support on one of the world’s most popular messaging platforms, without increasing your support team’s workload. By integrating your Coze bots with Chative.IO, you can do just that. Here’s what it can do for you: Answer common queries immediately, day or night. Handle multiple conversations at once without hiring more… Continue reading Publish A Coze Bot On Instagram
Publish a Coze bot on Zalo OA
Imagine providing instant, 24/7 customer support on your Zalo OA, without increasing your support team’s workload. By integrating your Coze bots with Chative.IO, you can do just that. Here’s what it can do for you: Answer common queries immediately, day or night. Handle multiple conversations at once without hiring more staff. Free up your human… Continue reading Publish a Coze bot on Zalo OA
Publish A Coze Bot On Facebook Messenger
Imagine providing instant, 24/7 customer support on one of the world’s most popular messaging platforms, without increasing your support team’s workload. By integrating your Coze bots with Chative.IO, you can do just that. Here’s what it can do for you: Answer common queries immediately, day or night. Handle multiple conversations at once without hiring more… Continue reading Publish A Coze Bot On Facebook Messenger