Category: AI & Chatbots

Imagine it’s 2 AM on a Sunday. A potential customer lands on your website with a burning question about your product or service. With no one available to assist, they leave – possibly straight to a competitor offering better self-service support. This scenario is a daily challenge for small and medium-sized enterprises (SMEs). Unlike large… Continue reading How Knowledge Base Chatbots Deliver 24/7 Self-Service Support

In the digital landscape where immediacy defines value and attention is a scarce resource, live chat platforms have become the frontlines of customer experience. As users demand faster responses, greater personalization, and human-like interactions, artificial intelligence (AI) is quietly transforming the way brands interact with their audiences. What was once a simple query-and-response interface is… Continue reading AI in Live Chat Platforms Enhancing Customer Engagement

Your AI support agent chats with hundreds of customers daily. But here’s the problem: it has no idea who your VIP customers are. Imagine this. A loyal customer messages you. Instead of a warm, personal greeting, they get a generic response. Meanwhile, your team wastes hours switching between chat windows and CRM tabs to find… Continue reading How to Connect Your AI Chatbot to HubSpot CRM

Artificial intelligence is transforming industries at an unprecedented pace. With 83% of companies prioritizing AI in their business strategies, one AI-powered innovation has taken center stage: the AI copilot. Designed to work alongside human agents, AI copilots act as smart virtual assistants, enhancing productivity, optimizing efficiency, and elevating customer experiences. For CX leaders and contact… Continue reading AI Copilot Adoption in Customer Support or Not?

AI-powered solutions are revolutionizing how organizations operate by slashing task completion times from days or hours to just minutes. The era of AI-driven process optimization is upon us, prompting companies to reassess their foundational strategies. Across the globe, businesses are rapidly adopting AI assistants to streamline operations and boost efficiency. In fact, a recent McKinsey… Continue reading What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant

The Cost of AI is Rising The cost of developing AI models has reached record-breaking levels in the past year. According to Epoch AI, the resources required to train cutting-edge models are increasing at an unprecedented rate, making AI pricing a crucial factor for businesses and individuals. In 2023, OpenAI launched ChatGPT-4, setting a new… Continue reading AI Model Pricing in Comparison