Bản cập nhật 0.6: Chative chính thức tích hợp với Zalo OA!

📊 Theo khảo sát của chúng tôi trong vài tháng gần đây, hơn 80% người dùng Chative mong muốn sử dụng và quản lý các tương tác Zalo như một kênh bán hàng chính trong hệ thống bán hàng đa kênh của doanh nghiệp. 🌿 Nhận thấy nhu cầu lớn từ người dùng, nhóm chúng… Continue reading Bản cập nhật 0.6: Chative chính thức tích hợp với Zalo OA!

Release Note 0.6: New channel added – Zalo Messenger

🌿 It’s been a long time since our last update, so today, we are super excited to announce the new Zalo integration. You can now talk to your customers via the most dominant messaging app in the Vietnam market. 📊 According to a Ministry of Information and Communications report, Zalo’s monthly regular users in Vietnam… Continue reading Release Note 0.6: New channel added – Zalo Messenger

How To Effectively Reach Customers And Boost Sales On Zalo For Businesses

Zalo for businesses popularity in Vietnam Since its launch, Zalo has consistently broken domestic records thanks to its steady stream of upgrades and rising reputation as a “super app.” It is predicted further to dominate the Vietnamese market in the following decade. In Vietnam, 75.8% of people aged 16 to 64 utilized Zalo in 2020,… Continue reading How To Effectively Reach Customers And Boost Sales On Zalo For Businesses

Why Is Conversational Commerce The Key To Solving The Woes Of D2C Brands

Challenges faced by D2C brands In the last year, D2C adoption has increased as more retailers tap the potential to grow their businesses.  However, one of the most exciting yet scary aspects of running a D2C brand is that the company must directly interface with customers at every touchpoint. Moreover, this is a great opportunity… Continue reading Why Is Conversational Commerce The Key To Solving The Woes Of D2C Brands

What Millennials And Generation Z Expect From Customer Service Experience

Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience

Online Shopping Statistics: Ecommerce Trends for 2022

E-commerce is transforming the way we think about retail. People’s shopping is also evolving swiftly; online shopping is becoming more common. Over the past few years, there has been a significant transformation in the e-commerce environment. The COVID-19 pandemic transformed enterprises more than in the previous 20 years. While returns on online advertising are down,… Continue reading Online Shopping Statistics: Ecommerce Trends for 2022

Key Live Chat Strategies To Close All Deals

What effects has the COVID-19 pandemic had on your company? Are you interested to understand that this circumstance, which appears to be challenging, might be transformed into a money-making opportunity from anywhere in the world? Read on. Whether or not your company conducts business online, the conventional method of selling has altered. The ways we… Continue reading Key Live Chat Strategies To Close All Deals

Instant Message Marketing Tips To Skyrocket Your Sales

Up to 98% of text messages are opened, according to Gartner. Emails typically have an opening rate between 6% and 20%. Texting is, therefore, a very effective way to reach your audience in contrast. Marketing via messaging is one of the first ideas to come to mind while trying to enhance sales. It allows you… Continue reading Instant Message Marketing Tips To Skyrocket Your Sales

5 Ways Messaging Is Transforming Customer Service For Online Retailers

Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers

How Conversational Commerce Addresses Today’s CX and E-commerce Challenges

The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges