Mở đầu Để quản lý & thiết lập quy trình dịch vụ khách hàng chuyên nghiệp đòi hỏi rất nhiều bước, từ phân công nhiệm vụ đến theo dõi tiến độ làm việc. Việc này tốn nhiều thời gian, trong quá trình triển khai có thể gặp nhiều vấn đề như chăm sóc chồng chéo,… Continue reading 7 Cách Ứng Dụng Quy Trình Chăm Sóc Khách Hàng Tự Động Hiệu Quả Cao
Category: E-commerce Trends
7 Best Practices To Automate Your Customer Service
Introduction In the past, managing workflows involved a series of manual steps, from assigning tasks to tracking progress. It was time-consuming, prone to errors, and often led to overlapping support and confusion. Today, workflow automation becomes common in the world of business. It empowers businesses to streamline operations, boost productivity, and provide personalized support to… Continue reading 7 Best Practices To Automate Your Customer Service
D2C – Xu Hướng Cần Phải Biết Trong Thời Đại Suy Thoái Kinh Tế Toàn Cầu
Cuộc khủng hoảng kinh tế toàn cầu năm 2008 đã khởi xướng nên mô hình kinh doanh D2C. Theo sau đó, đại dịch Covid 19 đã khiến cho nhu cầu tương tác trực tuyến qua các nền tảng số thành xu hướng chủ đạo. Từ đây, tiềm năng của doanh nghiệp D2C ngày càng mạnh… Continue reading D2C – Xu Hướng Cần Phải Biết Trong Thời Đại Suy Thoái Kinh Tế Toàn Cầu
Thrive In Economic Recession: The Importance Of D2C All Businesses Should Know
In 2008, the sparked an entrepreneurial revolution and set the stage for the D2C (Direct-to-Consumer) economy. After that, in 2020, the COVID-19 pandemic accelerated this trend by making digital interactions the norm and establishing D2C as the default approach for many organizations. In the era of 4.0, customers increasingly demand more enjoyable experiences from businesses,… Continue reading Thrive In Economic Recession: The Importance Of D2C All Businesses Should Know
Live Chat: An Obsolescence Or Innovation In The Digital Age?
Live chat is seen as a well-known online messaging tool for businesses today, as it has populated virtually on every website. According to HubsPot report, live chat is also the most favored support channel, as over 41% of consumers prefer to use live chat instead of email, phone and social media support. It is a… Continue reading Live Chat: An Obsolescence Or Innovation In The Digital Age?
Xu Hướng Thương Mại Điện Tử 2023 Và Giải Pháp Phát Triển Cho Doanh Nghiệp D2C
Sống trong bối cảnh thương mại điện tử phát triển, chắc hẳn khái niệm D2C (phân phối sản phẩm trực tiếp đến người tiêu dùng) sẽ không còn xa lạ. Nếu bạn vẫn chưa nắm được khái niệm này thì có thể bạn đang tụt lùi so với thời đại. Đặc biệt đối với các… Continue reading Xu Hướng Thương Mại Điện Tử 2023 Và Giải Pháp Phát Triển Cho Doanh Nghiệp D2C
Why Is Conversational Commerce The Key To Solving The Woes Of D2C Brands
Challenges faced by D2C brands In the last year, D2C adoption has increased as more retailers tap the potential to grow their businesses. However, one of the most exciting yet scary aspects of running a D2C brand is that the company must directly interface with customers at every touchpoint. Moreover, this is a great opportunity… Continue reading Why Is Conversational Commerce The Key To Solving The Woes Of D2C Brands
What Millennials And Generation Z Expect From Customer Service Experience
Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience
Online Shopping Statistics: Ecommerce Trends for 2022
E-commerce is transforming the way we think about retail. People’s shopping is also evolving swiftly; online shopping is becoming more common. Over the past few years, there has been a significant transformation in the e-commerce environment. The COVID-19 pandemic transformed enterprises more than in the previous 20 years. While returns on online advertising are down,… Continue reading Online Shopping Statistics: Ecommerce Trends for 2022
5 Ways Messaging Is Transforming Customer Service For Online Retailers
Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers