Challenges faced by D2C brands In the last year, D2C adoption has increased as more retailers tap the potential to grow their businesses. However, one of the most exciting yet scary aspects of running a D2C brand is that the company must directly interface with customers at every touchpoint. Moreover, this is a great opportunity… Continue reading Why Is Conversational Commerce The Key To Solving The Woes Of D2C Brands
Category: E-commerce Trends
What Millennials And Generation Z Expect From Customer Service Experience
Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience
Online Shopping Statistics: Ecommerce Trends for 2022
E-commerce is transforming the way we think about retail. People’s shopping is also evolving swiftly; online shopping is becoming more common. Over the past few years, there has been a significant transformation in the e-commerce environment. The COVID-19 pandemic transformed enterprises more than in the previous 20 years. While returns on online advertising are down,… Continue reading Online Shopping Statistics: Ecommerce Trends for 2022
5 Ways Messaging Is Transforming Customer Service For Online Retailers
Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers
How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
Why Collaboration In Teams Is Important For Customer Support
Did you know that teams with effective collaboration perform 5X better than those without it? Teamwork is essential for businesses, especially those dealing with remote workers in several time zones. Many businesses have been forced to switch from a physical workspace to a digital one due to the COVID-19 situation. Additionally, the processing of this… Continue reading Why Collaboration In Teams Is Important For Customer Support
10 Latest Customer Experience Trends and Statistics in 2022
We live in the age of the customer. Today’s customers expect brands to accommodate their preferences and want to do things their way. Customer experience might be challenging to quantify with a KPI or precise metric. Yet it significantly impacts how satisfied and devoted your customers are to your company. Hence, it’s crucial to be… Continue reading 10 Latest Customer Experience Trends and Statistics in 2022
How Smart Communication Solve Business Challenges In The Digital Era
How small business is struggling to grow Small businesses face a variety of problems throughout their initial few years of operation. Some are harder than others to overcome, and according to the US Bureau of Labor Statistics, over 20% of small firms fail within their first year. By the end of their fifth year, half… Continue reading How Smart Communication Solve Business Challenges In The Digital Era
Why is Chat Plugin Important to E-commerce?
Customer Then and Now Customers now are not the same as they were 20 years ago. Back then, a drip series of emails provided a dynamic customer journey. But sadly, it’s no longer enough to keep the attention of today’s demanding customers. “Be where and when I am” is what you can see from a… Continue reading Why is Chat Plugin Important to E-commerce?
Facebook Messenger Chat Plugin: The Must-Have Tool For Successful Business
According to Econsultancy, 73% of customers are happy when contacting businesses on a website. Meanwhile, surprisingly, this number is only 61% via email and 44% via phone. An impressive number but not too surprising, isn’t it? There is an inevitable trend moving around a customer experience that businesses need to concentrate on. However, surprisingly, a… Continue reading Facebook Messenger Chat Plugin: The Must-Have Tool For Successful Business