Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience
Category: Customer Experience
5 Ways Messaging Is Transforming Customer Service For Online Retailers
Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers
How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
How To Know If Your Customers Are Happy Or Not With Your Service
The consumer is the most crucial component of any business, according to many of the world’s top companies, and when you think like them, it’s true. This is because all decisions are influenced by your client’s needs, whether they are current or not, and you must meet their needs if you want to succeed in… Continue reading How To Know If Your Customers Are Happy Or Not With Your Service
Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
What features do some of the world’s most well-known and successful websites share? Despite various economic structures, Netflix, Amazon, Facebook, and YouTube all excel at personalization. If you visit the homepage of any of these websites and are a member, you will see content that is different from what other people see. Customers expect personalization… Continue reading Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
Customer Service: Key Live Chat Metrics You Need to Track
Setting benchmarks for your objectives and being aware of what you’re measuring is crucial for developing and expanding your support strategy across channels. Your team will feel confident and booming in their responses if you use live chat metrics to understand your consumers’ experiences. Here are the 7 live chat metrics that we advise monitoring,… Continue reading Customer Service: Key Live Chat Metrics You Need to Track
10 Latest Customer Experience Trends and Statistics in 2022
We live in the age of the customer. Today’s customers expect brands to accommodate their preferences and want to do things their way. Customer experience might be challenging to quantify with a KPI or precise metric. Yet it significantly impacts how satisfied and devoted your customers are to your company. Hence, it’s crucial to be… Continue reading 10 Latest Customer Experience Trends and Statistics in 2022
How To Have More Conversations With Your Customers?
It’s crucial to encourage customers to chat with you. If your live chat volume is poor, you can’t expect a high conversion rate. You are less likely to relieve clients’ problems and convince them to buy the fewer chat chats you start. You have installed Chative on your website, yet chats are not pouring in.… Continue reading How To Have More Conversations With Your Customers?
Top 3 Website Live Chat Tips For Marketers Before Getting Started
Every visitor visits your website with a goal in mind. Live chat makes it easy for visitors to find what they’re looking for and accomplish what they want. Using live chat, you can successfully engage your visitors, generate sales and bring them back again and again by: · Quickly connect customers to agents via… Continue reading Top 3 Website Live Chat Tips For Marketers Before Getting Started
The Amazing Chative – A Smart Live Chat Solution For Your Business
Today we’re excited to introduce Chative – A cross-channel messaging app for businesses. Featuring the most popular messaging tools, Chative offers brands a simplicity, speed, and convenient solution when it comes to responding to customers’ questions or solving a problem online. Multi-channel messaging in one platform Chative live chat can be used in all of… Continue reading The Amazing Chative – A Smart Live Chat Solution For Your Business