Publish a Coze bot on Zalo OA

Imagine providing instant, 24/7 customer support on your Zalo OA, without increasing your support team’s workload. By integrating your Coze bots with Chative.IO, you can do just that.

Here’s what it can do for you:

• Answer common queries immediately, day or night.
• Handle multiple conversations at once without hiring more staff.
• Free up your human agents to focus on complex issues

This guide will show you how to deploy your Coze bots to Zalo OA.

What you need​

Before connecting your Coze bots to Chative, make sure your bots are ready to interact and that Chative.IO can securely connect to both Coze and Zalo OA:

• Publish your bot in Coze
• Copy your Personal Access Token
• Log into your Chative.IO account and connect with your Zalo OA

💡 Keep your Personal Access Token confidential to maintain the security of your bots.

Connect Coze bot to Chative​

Step 1: Log in to your Chative.IO account

Step 2: Navigate to the Add-on section

Step 3: Select Connect Coze bot

Step 4: Enter the following information:

• Bot Name: Enter a name for your bot as it will appear in Chative.IO and your Zalo OA
• Bot ID: This is the unique identifier for your bot in Coze.
• Personal Access Token: Paste the token you copy earlier.

Step 5: Click Connect

💡 If you encounter any issues during the connection process, double-check your Bot ID and Personal Access Token for accuracy.

Use Your Coze bot on Zalo OA​

You have two options to make your Coze bots go live in Zalo OA:

Option 1: Assign manually

Option 2: Assign automatically (Highly recommended for efficiency)

Chative.IO collaborative workflow allows you to automate bot routing to:

• Provides instant responses to all incoming messages
• Ensures 24/7 fast response time without manual work

1. Assign manually​

To manually assign the bot to specific conversations:

1. Open the conversation in your inbox
2. Select the Assign option
3. Choose your Coze bot from the list of available agents

2. Assign automatically (Highly recommended for efficiency)​

Here’s how to set it up:

1. Navigate to the Workflow section
2. Click the Blank template to create a new rule
3. Set events for the rule:
   • Choose “When a customer sends a message” to have the bot respond to all incoming messages.
4. Set conditions for the rule:
   • Select “Channel platform is ‘Your Zalo OA Channel'” to apply this rule to Instagram conversations.
5. Set action to assign bot to the conversation:
   • Add an Assign conversation to action to the rule
   • Select your Coze bot as the bot to be assigned
6. Save and activate the rule. 

By using Chative workflow, you’re not just assigning a bot – you’re creating an innovative, responsive system that enhances your entire customer service strategy on Zalo OA.

It’s done! You can now test your Coze bots and see them in action on your Zalo OA.