Do wait times frustrate your customers and slow down your support team? Fear not! Let’s say hello to a more streamlined and efficient support experience. We add two powerful workflow automation to help you increase response speed and improve customer satisfaction. How can it help? Increased customer satisfaction: Reducing wait times helps to improve customer… Continue reading Release 1.2.1: Boost Customer Support Speed in 2 Easy Steps
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Top 5 Tips for an Exceptional E-commerce Product Page
In online selling, the product page is your silent salesperson, tirelessly working to convert curious visitors into delighted customers. While the spotlight often shines on the checkout page when discussing ways to enhance the customer experience and boost conversion rates, let’s not underestimate the power of a well-crafted product page. Why Your Product Page Holds… Continue reading Top 5 Tips for an Exceptional E-commerce Product Page
Release 1.2: Shopify Integration
Hey Shopify merchants! We’re thrilled to announce our slick new Shopify integration that lets you manage orders and chat with customers right from your Chative inbox – no switching between apps required. Ready to elevate customer service and captivate shoppers? Say hello to Chative’s Shopify chat in just a few clicks! Why It Matters Quickly… Continue reading Release 1.2: Shopify Integration
Release 1.1.1: New Video Instruction for WhatsApp Connection and Exciting Shopify Integration Ahead!
Hi Chative users, We’re excited to share the latest updates to our product in the November 2023 release. This release focuses on enhancements and fixes to some of our significant areas – Knowledge Base, Settings, Organization Management – as well as general usability improvements. New Video Instructions for WhatsApp Connection We’ve created new step-by-step video… Continue reading Release 1.1.1: New Video Instruction for WhatsApp Connection and Exciting Shopify Integration Ahead!
Release 1.1: Chative is Now Your Trusted WhatsApp Platform!
2.7 billion active users and 175 million people engage with WhatsApp Business accounts every day. As a messaging solution provider, we totally get the rush for you to stay connected with your customers on this platform. That’s why we’re super excited to introduce our newest feature – WhatsApp Business Integration! Why Use Chative as Your… Continue reading Release 1.1: Chative is Now Your Trusted WhatsApp Platform!
Why AI Wins Over Chatbots in Customer Service? E-commerce Must Know!
You’re running an e-commerce business, trying to figure out the best ways to engage your customers, grow your brand, and increase customer satisfaction. However, with so many players in the e-commerce space competing for customer attention, staying competitive can be challenging. How you can stay ahead of the game in today’s ever-evolving e-commerce landscape and capitalize on… Continue reading Why AI Wins Over Chatbots in Customer Service? E-commerce Must Know!
Chative 1.0.5: Set Up AI, Automation And Integration With New Documentation
Hello everyone 😁 Chative.IO is back with the latest upgrade to make your omni-channel messaging experience better than ever before. Whether you’re a newcomer or a long-time user, don’t miss our latest release! It’s packed with new documentation and important bug fixes to help you make the most of Chative! Enable Our Features Easily With… Continue reading Chative 1.0.5: Set Up AI, Automation And Integration With New Documentation
Release 1.0.4: Group Your Conversations Within Clicks
Improvement Let’s discuss the daily challenges of managing numerous touch points, each with its stream of customer interactions. It can feel like navigating a crowded city during rush hour – a real struggle. But guess what? We’ve got an easier solution! Now, you can organize your conversations based on customer segments, topics, channels, agents, and… Continue reading Release 1.0.4: Group Your Conversations Within Clicks
Release 1.0.3: Clear Insights, Seamless Connections
Hey there, We’re excited to share some fantastic news from our development team. Introducing version 1.0.3 – an update dedicated to enhancing your Inbox experience. Let’s dive right into the highlights: Improvements Customize channels logo You can now customize logos for each channel by selecting icons or uploading images. This feature enhances channel identification, especially… Continue reading Release 1.0.3: Clear Insights, Seamless Connections
Release 1.0.2: AI Assistant With Personality And Accurate Answers!
Picture this: a world where your customers are greeted with personalized, empathetic, and informative responses at every touchpoint. Your AI Assistant becomes an inevitable factor, helping you overcome the barriers of scaling and creating seamless conversations that go beyond mechanical rules. With Chative version 1.0.2, this world is no longer a distant dream – it’s… Continue reading Release 1.0.2: AI Assistant With Personality And Accurate Answers!