Launching an eCommerce store requires a detailed eCommerce launch checklist to ensure you cover all essential steps, from site setup to SEO for eCommerce and customer engagement strategies. By following these key steps, your online shopping experience can effectively attract and convert online shoppers, creating a strong foundation for sustainable growth. Let’s explore the key… Continue reading Ecommerce Launch Checklist: How to Set Your Online Store for Success
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Release 1.6.3: Faster Widget Load Time and Notification Fixes
Chative.IO has optimized widget loading speed and fixed several issues related to greeting message notifications and message display orders. This update will help you interact more quickly and efficiently, providing the best user experience. Check out the highlights below! Faster Chat Widget Loading Reduced loading time We’ve successfully optimized the widget’s loading speed from 5… Continue reading Release 1.6.3: Faster Widget Load Time and Notification Fixes
Top 20+ Customer Service Phrases to Use (and 10 to Avoid) in 2024
Did you know that 96% of customers base their loyalty on the quality of customer service they receive? Don’t let poor service drive them away – effective customer service phrases are essential for building strong, lasting relationships. Most successful customer interactions typically revolve around two key statements: “I have a problem” and “Let me fix… Continue reading Top 20+ Customer Service Phrases to Use (and 10 to Avoid) in 2024
Release 1.6.2: New Mobile Canned Responses, Product Cards, and Critical Desktop Fixes!
This update brings powerful new features to the mobile app and critical fixes for the desktop version, designed to boost your efficiency and enhance customer interactions. Update now to see the difference in action! 1. Mobile App Updates 📱 Canned Responses: Create and save quick replies right from your mobile app to speed up your… Continue reading Release 1.6.2: New Mobile Canned Responses, Product Cards, and Critical Desktop Fixes!
Release 1.6.1: Instantly Zoom Into Images And Enjoy Faster, Smoother Messaging!
No more struggling with small or blurry images on mobile or web! With version 1.6.1, you can now easily zoom in and inspect every detail. Plus, we’ve made several other improvements and bug fixes to ensure your experience is smoother than ever. Improvements Provide better customer support by viewing clear, detailed images with just a… Continue reading Release 1.6.1: Instantly Zoom Into Images And Enjoy Faster, Smoother Messaging!
What Should Your Brand Do To Keep Customers Coming Back?
Nearly 80% of customers are willing to switch to another brand if they have a poor post-purchase experience. This statistic highlights the importance of reconnecting with customers after purchasing to build brand trust for e-commerce businesses. Using AI in customer service has been adopted by many businesses due to its effectiveness. According to a survey… Continue reading What Should Your Brand Do To Keep Customers Coming Back?
Release 1.6: Take Control With Custom Permissions
We’re excited to introduce powerful new updates designed to help you supercharge team management and boost operational efficiency. You can now fully manage team permissions and customize team roles for effective team management with Custom Permissions. Furthermore, this release also includes enhanced app security, bug fixes, and improvements to streamline workflows and improve user experience.… Continue reading Release 1.6: Take Control With Custom Permissions
AI with a Human Touch: The Future of Smarter Customer Support
In e-commerce, AI is becoming a key factor in optimizing customer service processes. According to a survey by PwC, 73% of businesses have adopted AI in their operations, particularly in automated customer service. But what makes the real difference? It’s the combination of AI chatbots and human interaction. Together, they deliver a personalized and authentic… Continue reading AI with a Human Touch: The Future of Smarter Customer Support
Release 1.5.2: See What’s In Your Customer’s Cart
We’re thrilled to present our latest update to Chative, featuring am upgrade to our Shopify integration, along with several app improvements. Let’s explore what’s new! Shopify Shopping Cart We’ve significantly enhanced our Shopify integration, which lets you peek into your customers’ carts in real-time, empowering you to provide personalized support like never before! You can… Continue reading Release 1.5.2: See What’s In Your Customer’s Cart
Release 1.5.1: Upgrade Shopify Add-on
We’re beyond excited to introduce Chative 1.5.1, packed with a powerful upgrade to our Shopify integration, along with a host of UI/UX enhancements and essential bug fixes. This release is all about making your experience smoother, more intuitive, and just plain better. Let’s dive into what’s new! Shopify Add-on You can now see prices for… Continue reading Release 1.5.1: Upgrade Shopify Add-on