Many of you asked for more flexibility to test AI, fewer limits, and a clearer path to scale. So we rebuilt the AI Agent and Copilot experience to give you more control from the start with less complexity.Here’s everything that’s new ? ? AI Agent — Now Smarter, Simpler, and Free We’ve made important changes… Continue reading Powerful AI Is Now Free in Chative 2.3.2
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How Knowledge Base Chatbots Deliver 24/7 Self-Service Support
Imagine it’s 2 AM on a Sunday. A potential customer lands on your website with a burning question about your product or service. With no one available to assist, they leave – possibly straight to a competitor offering better self-service support. This scenario is a daily challenge for small and medium-sized enterprises (SMEs). Unlike large… Continue reading How Knowledge Base Chatbots Deliver 24/7 Self-Service Support
Why the Live Chat Software Chative Should Take Front Stage
A reputable academic research platform has acknowledged Chative’s excellent performance in the AI-live chat software category. One of the notable platforms in the scholarly field, Research.com has nothing but praise for Chative’s notable performance as a live chat software. Research.com even made a thorough Chative review, praising its excellent work as one of the leading… Continue reading Why the Live Chat Software Chative Should Take Front Stage
AI in Live Chat Platforms Enhancing Customer Engagement
In the digital landscape where immediacy defines value and attention is a scarce resource, live chat platforms have become the frontlines of customer experience. As users demand faster responses, greater personalization, and human-like interactions, artificial intelligence (AI) is quietly transforming the way brands interact with their audiences. What was once a simple query-and-response interface is… Continue reading AI in Live Chat Platforms Enhancing Customer Engagement
How to Connect Your AI Chatbot to HubSpot CRM
Your AI support agent chats with hundreds of customers daily. But here’s the problem: it has no idea who your VIP customers are. Imagine this. A loyal customer messages you. Instead of a warm, personal greeting, they get a generic response. Meanwhile, your team wastes hours switching between chat windows and CRM tabs to find… Continue reading How to Connect Your AI Chatbot to HubSpot CRM
Release 2.3.1: WhatsApp Image & Video Captions Now Supported
This update focuses on polishing your experience from smoother mobile performance and smarter search to better billing clarity and cleaner conversations. We’ve also fixed key bugs reported by users and added a few helpful improvements based directly on your feedback. ? Improvements WhatsApp Image Captions Now Supported Based on user feedback, we’ve improved how WhatsApp messages… Continue reading Release 2.3.1: WhatsApp Image & Video Captions Now Supported
Release 2.3: Meet Your New Copilot (Beta)
Everyday pains we measured 8 min average lost per ticket hunting past messages or order IDs 3× tone-checks before sending a single reply 20 % of chats abandoned while agents search for info If this sounds familiar, Copilot is built for you. Lighten the load with Chative Copilot (Beta) Copilot sits quietly in your inbox,… Continue reading Release 2.3: Meet Your New Copilot (Beta)
Release 2.2: AI Agent Can Now Connect To Your Own Systems
Before, your AI Agent could only work with a few information sources like Shopify, website links, uploaded files, or a static Knowledge Base. But we know that those options don’t cover every business. Now, you can create Custom Actions that let the AI Agent access real-time information from any system via API. That means your… Continue reading Release 2.2: AI Agent Can Now Connect To Your Own Systems
Release 2.1.2: Unlock the Full Value of Chative
We know that getting started with a new platform can be overwhelming, especially when your priority is serving customers, not figuring out how things work. That’s why this update is all about helping you set up Chative faster, feel supported every step of the way, and unlock value from day one. A Smarter Onboarding Experience… Continue reading Release 2.1.2: Unlock the Full Value of Chative
Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible
Your AI agent is already optimized to support your customer care 24/7. Now, you can upgrade it to perfectly match your business needs. Total Control Over Your AI Want a faster, more cost-effective AI, or one with supercharged intelligence? The choice is yours. Leverage the latest and most powerful models like GPT O3-mini, DeepSeek, Claude… Continue reading Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible