Before, your AI Agent could only work with a few information sources like Shopify, website links, uploaded files, or a static Knowledge Base. But we know that those options don’t cover every business. Now, you can create Custom Actions that let the AI Agent access real-time information from any system via API. That means your… Continue reading Release 2.2: AI Agent Can Now Connect To Your Own Systems
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Release 2.1.2: Unlock the Full Value of Chative
We know that getting started with a new platform can be overwhelming, especially when your priority is serving customers, not figuring out how things work. That’s why this update is all about helping you set up Chative faster, feel supported every step of the way, and unlock value from day one. A Smarter Onboarding Experience… Continue reading Release 2.1.2: Unlock the Full Value of Chative
Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible
Your AI agent is already optimized to support your customer care 24/7. Now, you can upgrade it to perfectly match your business needs. Total Control Over Your AI Want a faster, more cost-effective AI, or one with supercharged intelligence? The choice is yours. Leverage the latest and most powerful models like GPT O3-mini, DeepSeek, Claude… Continue reading Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible
AI Copilot Adoption in Customer Support or Not?
Artificial intelligence is transforming industries at an unprecedented pace. With 83% of companies prioritizing AI in their business strategies, one AI-powered innovation has taken center stage: the AI copilot. Designed to work alongside human agents, AI copilots act as smart virtual assistants, enhancing productivity, optimizing efficiency, and elevating customer experiences. For CX leaders and contact… Continue reading AI Copilot Adoption in Customer Support or Not?
Release 2.1: Unlock Outbound Messaging On WhatsApp
We’re super excited to introduce this new update. Chative.IO is now enabling outbound WhatsApp Business messaging. Existing WhatsApp Business solutions forces you to wait for customers to make the first move. This hurts – slows down engagement, limits lead generation, and increases operational costs. That’s why we built a unified solution that centralizes all messaging,… Continue reading Release 2.1: Unlock Outbound Messaging On WhatsApp
How To Send Outbound Messages On WhatsApp in 2025
WhatsApp template messages (also known as highly structured messages, HSM) are pre-approved message formats that businesses use for outbound communication on WhatsApp. When customers contact you on WhatsApp, you can respond to them within the next 24 hours, free of cost. But if you need to reach out after that window or send a proactive… Continue reading How To Send Outbound Messages On WhatsApp in 2025
What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant
AI-powered solutions are revolutionizing how organizations operate by slashing task completion times from days or hours to just minutes. The era of AI-driven process optimization is upon us, prompting companies to reassess their foundational strategies. Across the globe, businesses are rapidly adopting AI assistants to streamline operations and boost efficiency. In fact, a recent McKinsey… Continue reading What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant
Release 2.0.3 – Live Chat Widget Loads Instantly
No More Waiting for Customers A slow-loading chat widget is not great for us. Some customers may see it load fast, while others had delays or even blank screens. Now, it’s fixed. In most countries, it loads under 20ms every time. This means no more delays, no more lost chats, and no more wondering if… Continue reading Release 2.0.3 – Live Chat Widget Loads Instantly
AI Model Pricing in Comparison
The Cost of AI is Rising The cost of developing AI models has reached record-breaking levels in the past year. According to Epoch AI, the resources required to train cutting-edge models are increasing at an unprecedented rate, making AI pricing a crucial factor for businesses and individuals. In 2023, OpenAI launched ChatGPT-4, setting a new… Continue reading AI Model Pricing in Comparison
What Shopify Owners Should Use in 2025
In the rapidly evolving landscape of e-commerce, artificial intelligence (AI) has become a pivotal tool for businesses aiming to enhance customer experiences, optimize operations, and stay ahead of the competition. For Shopify store owners, selecting the right AI model is crucial to harnessing these benefits effectively. This article delves into a comprehensive comparison of five… Continue reading What Shopify Owners Should Use in 2025