Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible

Your AI agent is already optimized to support your customer care 24/7. Now, you can upgrade it to perfectly match your business needs. Total Control Over Your AI Want a faster, more cost-effective AI, or one with supercharged intelligence? The choice is yours. Leverage the latest and most powerful models like GPT O3-mini, DeepSeek, Claude… Continue reading Release 2.1.1: Your AI Agent Is Smarter, Faster, and More Flexible

AI Copilot Adoption in Customer Support or Not?

AI Copilot Adoption in Customer Support or Not?

Artificial intelligence is transforming industries at an unprecedented pace. With 83% of companies prioritizing AI in their business strategies, one AI-powered innovation has taken center stage: the AI copilot. Designed to work alongside human agents, AI copilots act as smart virtual assistants, enhancing productivity, optimizing efficiency, and elevating customer experiences. For CX leaders and contact… Continue reading AI Copilot Adoption in Customer Support or Not?

Release 2.1: Unlock Outbound Messaging On WhatsApp

Don’t wait for customers to come, you can start conversations with potential customers on WhatsApp at any time.

We’re super excited to introduce this new update. Chative.IO is now enabling outbound WhatsApp Business messaging. Existing WhatsApp Business solutions forces you to wait for customers to make the first move. This hurts – slows down engagement, limits lead generation, and increases operational costs. That’s why we built a unified solution that centralizes all messaging,… Continue reading Release 2.1: Unlock Outbound Messaging On WhatsApp

How To Send Outbound Messages On WhatsApp in 2025

If you need to reach out to customers after 24 hours or send a proactive update without a recent message from them, you’ll need to use a template message. Here's a comprehensive guide to help you make the most of WhatsApp Templates for your business.

WhatsApp template messages (also known as highly structured messages, HSM) are pre-approved message formats that businesses use for outbound communication on WhatsApp. When customers contact you on WhatsApp, you can respond to them within the next 24 hours, free of cost. But if you need to reach out after that window or send a proactive… Continue reading How To Send Outbound Messages On WhatsApp in 2025

What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant

What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant

AI-powered solutions are revolutionizing how organizations operate by slashing task completion times from days or hours to just minutes. The era of AI-driven process optimization is upon us, prompting companies to reassess their foundational strategies. Across the globe, businesses are rapidly adopting AI assistants to streamline operations and boost efficiency. In fact, a recent McKinsey… Continue reading What is an AI Copilot? AI Copilot vs Traditional Virtual Assistant

Release 2.0.3 – Live Chat Widget Loads Instantly

No more waiting – Chative’s live chat widget now loads instantly, keeping customer conversations seamless and efficient.

No More Waiting for Customers A slow-loading chat widget is not great for us. Some customers may see it load fast, while others had delays or even blank screens. Now, it’s fixed. In most countries, it loads under 20ms every time. This means no more delays, no more lost chats, and no more wondering if… Continue reading Release 2.0.3 – Live Chat Widget Loads Instantly

AI Model Pricing in Comparison

AI Model Pricing in Comparison

The Cost of AI is Rising The cost of developing AI models has reached record-breaking levels in the past year. According to Epoch AI, the resources required to train cutting-edge models are increasing at an unprecedented rate, making AI pricing a crucial factor for businesses and individuals. In 2023, OpenAI launched ChatGPT-4, setting a new… Continue reading AI Model Pricing in Comparison

What Shopify Owners Should Use in 2025

What Shopify Owners Should Use in 2025

In the rapidly evolving landscape of e-commerce, artificial intelligence (AI) has become a pivotal tool for businesses aiming to enhance customer experiences, optimize operations, and stay ahead of the competition. For Shopify store owners, selecting the right AI model is crucial to harnessing these benefits effectively. This article delves into a comprehensive comparison of five… Continue reading What Shopify Owners Should Use in 2025

WhatsApp Pricing Update 2025

Upcoming changes to WhatsApp Business Platform pricing business should know

How much does WhatsApp Business actually cost in 2025? The answer can vary depending on which WhatsApp solution you use. In this guide, we’ll break down how WhatsApp pricing model works, what additional costs to expect, and how to choose the cheapest, most reliable WhatsApp Business API partner for your business. By the time you’re… Continue reading WhatsApp Pricing Update 2025

Release 2.0.2: Manage Conversations with Inbox Organizer

Release 2.0.2: Manage Conversations with Inbox Organizer

Chative Mobile App V2.1 delivers AI-powered omnichannel messaging tools and critical updates to optimize customer interactions and team productivity. Inbox Organizer Manage customer conversations effortlessly across WhatsApp, Facebook, and more with Chative’s unified mobile inbox: Silence unwanted messages instantly to focus on high-priority conversations. Prioritize urgent issues and track unresolved chats for seamless workflow management. Improvements Markdown… Continue reading Release 2.0.2: Manage Conversations with Inbox Organizer