We live in the age of the customer. Today’s customers expect brands to accommodate their preferences and want to do things their way. Customer experience might be challenging to quantify with a KPI or precise metric. Yet it significantly impacts how satisfied and devoted your customers are to your company. Hence, it’s crucial to be… Continue reading 10 Latest Customer Experience Trends and Statistics in 2022
Category: Customer Experience
How To Have More Conversations With Your Customers?
It’s crucial to encourage customers to chat with you. If your live chat volume is poor, you can’t expect a high conversion rate. You are less likely to relieve clients’ problems and convince them to buy the fewer chat chats you start. You have installed Chative on your website, yet chats are not pouring in.… Continue reading How To Have More Conversations With Your Customers?
Top 3 Website Live Chat Tips For Marketers Before Getting Started
Every visitor visits your website with a goal in mind. Live chat makes it easy for visitors to find what they’re looking for and accomplish what they want. Using live chat, you can successfully engage your visitors, generate sales and bring them back again and again by: · Quickly connect customers to agents via… Continue reading Top 3 Website Live Chat Tips For Marketers Before Getting Started
The Amazing Chative – A Smart Live Chat Solution For Your Business
Today we’re excited to introduce Chative – A cross-channel messaging app for businesses. Featuring the most popular messaging tools, Chative offers brands a simplicity, speed, and convenient solution when it comes to responding to customers’ questions or solving a problem online. Multi-channel messaging in one platform Chative live chat can be used in all of… Continue reading The Amazing Chative – A Smart Live Chat Solution For Your Business
How Smart Communication Solve Business Challenges In The Digital Era
How small business is struggling to grow Small businesses face a variety of problems throughout their initial few years of operation. Some are harder than others to overcome, and according to the US Bureau of Labor Statistics, over 20% of small firms fail within their first year. By the end of their fifth year, half… Continue reading How Smart Communication Solve Business Challenges In The Digital Era
Why is Chat Plugin Important to E-commerce?
Customer Then and Now Customers now are not the same as they were 20 years ago. Back then, a drip series of emails provided a dynamic customer journey. But sadly, it’s no longer enough to keep the attention of today’s demanding customers. “Be where and when I am” is what you can see from a… Continue reading Why is Chat Plugin Important to E-commerce?
Awesome Strategies To Keep Your Customers Engaged
Customers, today, are more empowered than ever, they prefer businesses that provide a seamless experience and prompt assistance across all touch points. That is why businesses need to concentrate on building a strong customer engagement strategy to grow business and increase brand loyalty. In this blog, we’ll discuss the great customer acquisition strategies with live… Continue reading Awesome Strategies To Keep Your Customers Engaged
Live Chat And Ideal Response Time To Your Prospects
With the trend of development, digital transformation is a business prerequisite to help meet the growing expectations of customers. There are several ways to do this, the simplest way is that you just need to listen to what the customer wants. And we can’t help but mention the imperative need that is live chat with… Continue reading Live Chat And Ideal Response Time To Your Prospects
Is It Better To Chat Instead Of Calling Customer Care?
Are You A Texter Or A Caller? Every day, we text friends, family, and coworkers much more than we talk to them. There is a wide range of apps supporting people to chat, such as Viber, WhatsApp, Twitter, Facebook Messenger, Skype, and so on. Some people may prefer the immediacy of callings while others like… Continue reading Is It Better To Chat Instead Of Calling Customer Care?
When Is The Best Time To Send Automatic Messages To Facebook Subscribers?
No one can deny the world’s leading provider software position of Facebook Messenger. And Automatic Messages (Broadcast) play a very important role nowadays. With all the practical experience and research, we gonna share the core value with you! Follow and apply these tips and tricks, you’ll find yourself on a sky-high engagement and sales via… Continue reading When Is The Best Time To Send Automatic Messages To Facebook Subscribers?