Mở đầu Để quản lý & thiết lập quy trình dịch vụ khách hàng chuyên nghiệp đòi hỏi rất nhiều bước, từ phân công nhiệm vụ đến theo dõi tiến độ làm việc. Việc này tốn nhiều thời gian, trong quá trình triển khai có thể gặp nhiều vấn đề như chăm sóc chồng chéo,… Continue reading 7 Cách Ứng Dụng Quy Trình Chăm Sóc Khách Hàng Tự Động Hiệu Quả Cao
Category: Customer Experience
7 Best Practices To Automate Your Customer Service
Introduction In the past, managing workflows involved a series of manual steps, from assigning tasks to tracking progress. It was time-consuming, prone to errors, and often led to overlapping support and confusion. Today, workflow automation becomes common in the world of business. It empowers businesses to streamline operations, boost productivity, and provide personalized support to… Continue reading 7 Best Practices To Automate Your Customer Service
Giải Quyết Vấn Đề Của Học Sinh Để Quy Trình Tuyển Sinh Thật Hiệu Quả
Bộ GD&ĐT vừa công bố lịch thi THPT Quốc Gia 2023 cũng là lúc các trường Đại học, Cao đẳng cần kích hoạt kế hoạch tuyển sinh để thu hút nhân tài về cho trường sớm nhất có thể. Trong khi đó, gen Z – thế hệ rất chủ động và độc lập, luôn cân… Continue reading Giải Quyết Vấn Đề Của Học Sinh Để Quy Trình Tuyển Sinh Thật Hiệu Quả
4 Key Reasons Why Institutions Should Use Live Chat
A new semester is coming closer, so it’s time to have everything in line for student recruitment. The competition in higher education is fiercer than ever, and universities need to create an environment that stands out from the crowd to attract the best candidates. Meanwhile, choosing a university can be challenging for students, and they… Continue reading 4 Key Reasons Why Institutions Should Use Live Chat
What Millennials And Generation Z Expect From Customer Service Experience
Millennials and Generation Z can be up to 60 years apart. Even though the youngest generation isn’t the one you interact with most often right now, they’ll significantly impact purchasing power in the coming years. One of the most significant differences between the generations we’ll discuss is how they view customer service. Good news if… Continue reading What Millennials And Generation Z Expect From Customer Service Experience
5 Ways Messaging Is Transforming Customer Service For Online Retailers
Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers
How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
How To Know If Your Customers Are Happy Or Not With Your Service
The consumer is the most crucial component of any business, according to many of the world’s top companies, and when you think like them, it’s true. This is because all decisions are influenced by your client’s needs, whether they are current or not, and you must meet their needs if you want to succeed in… Continue reading How To Know If Your Customers Are Happy Or Not With Your Service
Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
What features do some of the world’s most well-known and successful websites share? Despite various economic structures, Netflix, Amazon, Facebook, and YouTube all excel at personalization. If you visit the homepage of any of these websites and are a member, you will see content that is different from what other people see. Customers expect personalization… Continue reading Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
Customer Service: Key Live Chat Metrics You Need to Track
Setting benchmarks for your objectives and being aware of what you’re measuring is crucial for developing and expanding your support strategy across channels. Your team will feel confident and booming in their responses if you use live chat metrics to understand your consumers’ experiences. Here are the 7 live chat metrics that we advise monitoring,… Continue reading Customer Service: Key Live Chat Metrics You Need to Track