Ever had a customer disappear mid-conversation? It happens more often than you’d think. That’s where follow-up messages come in handy.
Using Chative’s workflow with your Coze bots, you can automatically send follow-ups without spending extra on message tokens.
💡 These follow-ups are sent through Chative, so they don’t use up your Coze message tokens. It’s a win-win: better customer engagement at no extra cost!
Why this matters
- Keep conversations going: Don’t let potential sales slip away because a customer got distracted.
- Improve response rates: A gentle reminder can encourage customers to continue their inquiries.
- Show you care: Follow-ups demonstrate attentiveness and good customer service.
- Save time and money: Automated follow-ups work 24/7 without additional staff or costs.
Real example
How to make Coze bots send free follow-up messages
Step 1: Log into your Chative account
Step 2: Go to the Workflow section
Step 3: Create a new rule:
- Event: Choose “When an agent is waiting for responses” and set the waiting time (e.g., 30 minutes)
- Condition: “Conversation status is opened”
💡 Pro tip: Experiment with different messages and timing to find what works best for your customers.
Step 4: Add an action:
- Select “Send a message”.
- Type your follow-up message.
- Choose your Coze bot as the sender.
Step 5: Save and activate the rule.
That’s it! Your Coze bot will now automatically send follow-up messages to inactive conversations.INFO
💡 Pro tip: With over 100 possible combinations of events, conditions, and actions in workflow, you can customize follow-ups and other automation to perfectly fit your unique business needs – so don’t hesitate to explore and experiment!
Ready to keep your conversations flowing? Set up your free follow-up messages today and watch your engagement soar.