Are you seeking an efficient messaging solution to streamline your communication channels and enhance customer engagement?
It may be tough to choose the right business messaging platform perfectly.
Don’t know where to start? We are here to support you every step of the way. Tell us all your needs, and we will tailor a solution just for you.
Afraid of switching platforms or dealing with complex setup? Don’t worry, with Chative, 98% of our users onboard and start messaging with customers within just 5 minutes. Moreover, live support and step-by-step documentation is ready for all users.
Concern about pricing? We offer free and the most affordable plans with scalable add-ons, ensuring you only pay for what you use.
Consider features? It’s essential to match them with your needs. If you require omni-channel capabilities, live chat, customization, e-commerce integration, customer management, team workspace, automation, and AI, Chative is the solution for you.
If, however, you find that Chative might not fully meet your requirements, you can explore Chatra as an alternative.
Below is a comparison between Chative and Chatra to help you make an informed choice for your e-commerce business. Let’s dive in!
Chatra
Chatra is an elegant and intuitive live chat platform designed to help companies connect with customers effortlessly.
It is an online messenger tool that allows businesses to talk with customers via email, chats, and social media through unique features:
- Chatra Chatbot
- Visitor tracking
- Helpdesk
- Team chat and group chat
- Email integration
- Google Analytic
Does Chative have these features?
As we mentioned above, Chative is a platform built to monitor all your conversation in every channel. Furthermore, Chative also has many features and integrations to help you stay in touch and reach your customers.
Here’s a head-to-head comparison of the core elements and some unique offerings from both Chative and Chatra.
Omni-channel Messaging
Are you an e-commerce business owner looking for a messaging solution to engage with customers and increase sales?
If so, you’ll want to consider the omnichannel messaging solution from Chative and Chatra.
With Chatra, you can connect to four key channels:
- Website live chat
- Messenger
Nice and simple, right? It keeps all your chats in one spot, so you’re not flipping between apps and missing out on important conversations.
But if you’re dreaming big and want to go global, Chative is your ticket. It connects to all of Chatra’s channels, plus:
- Zalo
The inclusion of WhatsApp and Zalo makes Chative particularly beneficial for businesses aiming for a global reach. You can enhance connections and productivity across borders.
Messaging Functions
If you are looking for features to enhance customer interaction, both Chative and Chatra provide you with these features:
- Offline messages: to automatically leave messages during off-business hours.
- Canned responses: to help agents respond quickly with saved replies.
- Customizable chat widgets: to customize chat widgets to match your business.
- Chat history: to record of past conversations between customers and agents
With these features, you can provide a seamless communication experience with your customers.
If you upgrade your Chatra plan, it can bring you advanced capabilities such as:
- Email chat transcripts: to track email opens.
- Typing insights: for real-time visibility of customer input.
- Median screenshare integration: for live viewing of customer activity on your site.
- Chat ratings: to gather visitor ratings.
- Group chats: for collaborative problem-solving.
Chatra sounds great with many advanced features, right?
However, in this function, it depends on your business’s demand to choose a suitable solution to interact with your customers.
Integrations
Both Chative and Chatra offer smooth integrations with popular essential tools and various channels, which can let you stay in touch with your customers.
Chative integrates seamlessly with e-commerce-centric platforms like:
- Shopify
- WooCommerce
- WordPress
- Squarespace
- Wix
- Webflow and more
On the other hand, Chatra may not have as extensive integrations focused on e-commerce, it only has Shopify, Ecwid, and BigCommerce.
Besides, it offers integrations that can help provide efficient and responsive customer service such as:
- Slack: For immediate chat notifications and transcripts.
- Help Scout: For streamlined help desk operations.
- Zapier: For automating tasks and connecting apps.
- Email: For managing email conversations alongside chats.
In short, Chative is outstanding with its e-commerce integration options, which can help you scale up your presence on the market. However, Chatra’s integrations can assist you with efficient customer service.
Chatbots and Automation
Chatra has efficient chatbots, with advanced customization options available in its Essential package.
Its bots are adept at handling queries and capturing visitor details, setting the stage for live agents to take over seamlessly.
On the other hand, Chative simplifies customer interactions, with a Workflow feature that makes automation easy and accessible.
Moreover, Chative’s standout feature is its AI assistance.
You can set up Chative’s AI chatbot in the Knowledge Base, and it can automatically answer customer queries.
Even better, Chative is developing a cheap, advanced version of its AI chatbot that will feature powerful NLP.
Visitor Tracking
When it comes to customer insights and analytics for e-commerce businesses, both Chative and Chatra offer valuable features, but there are some key differences to consider:
In terms of visitor information, both Chative and Chatra provide basic visitor information like name and email, as well as detailed information like IP address, location, and browser/OS—all available in their FREE plans.
However, to access detailed visitor information and a real-time visitor list on Chatra, users must subscribe to the Essential package or higher. The visitor list displays up to 10 online visitors per paid agent seat.
Analytics and Reports
In terms of analytics and reporting, Chative provides you with an insightful report about customer engagement and agent performance analysis.
Chatra, on the other hand, integrates seamlessly with Google Analytics. Therefore, it not only provides you with reports about your customer engagement and agent performance, but also automatically sends data without manual adjustments.
Additionally, Chatra offers detailed reports on chat interactions, helping you understand traffic flow and customer satisfaction.
While Chatra currently leads in analytics and reporting, Chative is actively developing these areas in upcoming updates.
Agent Productivity and Collaboration
It’s important to remember that the quality of agent support tools directly affects the customer support they can provide.
If you want a cost-effective solution to enhance your agent’s productivity, Chative can suit you!
Chative can provide these features to enhance your business performance, such as:
- Chat notes: to keep notes during chats to remember essential details.
- Canned responses: to help agents respond quickly with saved replies.
- Operating hours: to set times when your business is available.
- Agent Group: to enable more agents to support customers in one conversation.
As you can see, Chative is the ideal choice for e-commerce businesses.
Regarding Chatra, you can only use the features above when you upgrade to at least the Essential plan.
However, Chatra also provides you with some unique features, including:
- Team Chat: to provide a channel for internal team communication. For Chative, it will develop this feature in the upcoming updates.
- Invisible Mode: to let the agent concentrate on assisting one customer without receiving any new conversations.
In summary, Chatra’s features can improve agent productivity but are associated with higher costs.
Pricing
When selecting a customer service platform, budget considerations are crucial. 💰
Don’t worry, both Chative and Chatra have FREE plan for you to use it. Especially, you can access to their free trial.
Are you considering the price if you upgrade to a higher plan? Let the number tell you!
Chative offers a TEAM plan at $10 per member per month and a BUSINESS plan at $25 per member per month, giving you the freedom to choose the plan that best suits your needs and budget.
Chatra, on the other hand, provides Essential Plan at $21 per month and Pro Plan at $29 per month.
Before making a decision between Chative and Chatra, it’s crucial to conduct a comprehensive assessment of your business requirements, budget, and potential for growth.
This will ensure you choose the platform that best meets your needs.
The Advantages of Choosing Chative for E-Commerce Businesses
For e-commerce business owners and those looking to boost customer engagement and sales, Chative offers a standout solution. Here’s why it’s a smart choice:
- Cost-Effective: Chative is an affordable omnichannel messaging platform, making it ideal for small to medium-sized e-commerce businesses.
- Ease of Use: With a user-friendly interface, Chative ensures smooth interactions for customers and agents, leading to quick adoption and efficient support.
- Multi-channel Support: With Chative, you can reach customers worldwide through multiple channels like live chat, Messenger, Instagram, Zalo, and WhatsApp.
- All-Inclusive Features: Chative includes essential tools like canned responses and chat notes at no extra cost, streamlining your customer support from day one.
Choosing the Right Solution
Chative is an omnichannel messaging platform that’s both affordable and easy to use. Therefore, it’s ideal for small businesses looking to connect with customers across multiple channels.
Chatra offers a range of advanced features, including analytics and productivity tools. As a result, it is suitable for larger e-commerce businesses with more complex needs.
Whichever platform you choose, remember that both Chative and Chatra offer free trials, allowing you to test-drive their features and make an informed decision before committing.
Are you ready to elevate your customer communication? Sign up for a free trial of Chative today and experience the power of an efficient messaging solution! 🚀