Chative vs Shopify Inbox: Which Platform Is Better For E-Commerce?


Are you looking for a solution to maintain customer engagement?

A messaging platform is one of the ideal ways to stay in touch with customers.

Although today’s market is flooded with various messaging platforms, it’s crucial to find an effective messaging solution.

Chative, an omnichannel inbox for e-commerce, is growing up as an affordable choice in this field. We’re working hard to help you streamline all your conversations into one unified inbox with the support of automation and AI.

However, we understand that we cannot satisfy all demands. That’s why we’re also introducing Shopify Inbox to you as an alternative.

In this article, we’ll dive into a thoughtful comparison between Chative and Shopify Inbox—two prominent players in chat services.

Ready to explore? Let’s get started!

Shopify Inbox

Shopify Inbox is a mailbox that lets you offer customers the ability to chat with you from your online store and in the Shopify app.

Shopify Inbox is positioned to offer a seamless and integrated chat experience for Shopify merchants with some unique features:

  • Real-Time Messaging
  • Automated Responses
  • Saved Replies
  • Performance Tracking
  • Order and Customer Insights
  • Point of Sale

Does Chative have these features?

Shopify Inbox has its own advantages as a part of the Shopify ecosystem.

As an omnichannel messaging platform for e-commerce, Chative also offers many useful features to help you stay in touch with your customers.

Now let us compare the basic features and some unique aspects that Shopify Inbox and Chative offer in a head-to-head comparison.


Shopify Inbox is an ideal solution for managing customers within the Shopify ecosystem. You can stay connected with your customers on your Shopify Webstore.

But do your customers only come from the Shopify stores? Or do you ever support them via WhatsApp?

If so, we think you are aware of Shopify Inbox’s shortcomings.

With Chative, it not only helps you connect to your Shopify store without any cost but also supports you in engaging with your customers in multi-channels, including WhatsApp.

Messaging Function

In terms of messaging functions, Chative and Shopify Inbox offer essential live chat features like:

  • Canned responses
  • Notes
  • Attachments.

In addition, Shopify Inbox can help you send product cards and vouchers directly to your customers.

However, do these features meet your demand to manage customers visiting your stores?

Not only that, Chative also provides you with these features for free:

  • Offline messages
  • Customizable chat widgets
  • Categorization tools (topics and labels)

With these additional features, Chative believes it can help you maintain effective communication and efficient customer management.

And don’t worry, Chative also plans to improve their sending product card feature in the upcoming update.

Chatbots & Automation

Are you an e-commerce business owner looking to streamline customer interactions and boost sales? Automation can be a game-changer 💥

Shopify Inbox’s automation is deeply integrated with your online store, allowing for personalized responses based on each customer’s situation.

Additionally, their AI-powered Shopify Magic suggests instant answers using your store policies and chat history.

Why not save you time and effort in supporting customers?

With Chative, it simplifies automation with set rules for interactions and responses through Workflow feature.

Moreover, Chative’s standout feature is its AI chatbot.

You can set up Chative’s AI chatbot in the Knowledge Base, and it can automatically answer customer queries.

Even better, Chative is working on enhancing its AI chatbot with advanced natural language processing at an affordable price.

Customer Insight

In e-commerce, we all know that understanding customers is crucial.

Shopify Inbox provides detailed customer insights, including:

  • Order history
  • Customizable customer segmentation
  • Customer behavior
  • Customer status

This data empowers you to deliver personalized service and enhance the shopping experience.

While Chative’s visitor tracking features are currently limited, they still provide enough basic and detailed customer information like IP address, location, and browser/OS—all available in their FREE plans.

Looking ahead, Chative plans to enhance its visitor tracking, promising better insights for e-commerce businesses.


Since July 2023, Shopify Inbox has had no integration with Facebook Messenger or Instagram.

As a result, you can only integrate with Shopify apps and workflows, including order management and marketing tools.

On the other hand, Chative, an omnichannel messaging platform for e-commerce, prioritizes a broader range of integration options.

It supports popular e-commerce platforms like Shopify, WooCommerce, Wix, Webflow, and others.

Especially, the Shopify integration is totally free for users.

This versatility allows Chative to increase user presence across a variety of e-commerce platforms. Therefore, Chative ensures you stay ahead of the curve.

Analytics & Report

Shopify Inbox provides comprehensive analytics on chat interactions, including:

  • Response times
  • Conversation volume
  • Customer satisfaction metrics

Furthermore, Shopify’s Advanced plan offers a suite of powerful features, such as

  • Detailed reports
  • Real-time insights
  • Advanced segmentation and filtering options.

With these advantages, it enables you to manage and monitor your customers more comprehensively.

On the other hand, Chative provides analytics on both customer traffic and team performance.

While its reporting features are currently limited, Chative is committed to enhancing its analytics capabilities in upcoming updates.


Chative offers a tiered pricing structure, with the TEAM Plan at $10 per member per month and the BUSINESS Plan at $25 per member per month.

Additionally, they offer a WhatsApp Business integration add-on for $19 per month.

Shopify Inbox, included in all Shopify plans, is a cost-effective choice for SMEs. However, some advanced features are available on higher-tier plans, starting at $19.

If you prioritize comprehensive messaging capabilities to connect with customers across various channels, Chative might be the right fit.

On the other hand, if you’re already deeply invested in the Shopify ecosystem and require a more cost-effective solution, Shopify Inbox could be the way to go.

The choice between Chative and Shopify Inbox will depend on your specific business needs.

Why is Chative still the smart choice for E-commerce businesses?

For e-commerce owners, Chative stands out as a cost-effective and comprehensive customer support tool.

  • Affordability: Chative offers a free plan and affordable paid options, making it a budget-friendly choice for SMEs.
  • Multi-channel Support: With Chative, you can reach customers worldwide through multiple channels like live chat, Messenger, Instagram, Zalo, and WhatsApp.
  • Ease of Use: Chative’s interface is modern and intuitive, ensuring a smooth experience for both support agents and customers.
  • Essential Features Included: Features such as canned responses, chat notes, and customizable hours are included at no extra cost, streamlining support and personalization.

Whether you’re a small e-commerce brand, a scaling startup, or an enterprise, Chative is the omni-channel messaging solution designed to help you scale.

Ready to step up the level of communication with your customers?

Sign up for free trial today to see the transformative power of an omni-channel messaging solution! 🚀

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