What features do some of the world’s most well-known and successful websites share? Despite various economic structures, Netflix, Amazon, Facebook, and YouTube all excel at personalization. If you visit the homepage of any of these websites and are a member, you will see content that is different from what other people see. Customers expect personalization… Continue reading Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
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Chative 0.4.6: We Squashed Some More Bugs!
🎉Today, we’re excited to share Chative Release 0.4.6 with you. This release note will not have significant improvements or new features, but we cleared most minor bugs to enhance the inbox. 🏃Let’s take a look at what we’ve rolled out! ️🎯Improvements The Channel settings sections are collapsed by default for a cleaner UI. Now, the… Continue reading Chative 0.4.6: We Squashed Some More Bugs!
Boost Your Sales With Your Omnichannel Marketing Tactics
Do you know businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates than businesses that don’t? (Source: Aspect Software) It can be said that omnichannel is a method to help increase the touch point between businesses and customers. It has become a “survival must-have” for businesses. However, most businesses know the importance… Continue reading Boost Your Sales With Your Omnichannel Marketing Tactics
The Best Ways To Implement Customer-Oriented In Your Business Strategy
Did you know that one of the best business practices a company can employ is customer orientation? In comparison to businesses that don’t provide quality customer support, Qualtrics finds that those that do perform better by almost 80%. A “customer orientation” method was created expressly to enhance the user experience and reward repeat business. If… Continue reading The Best Ways To Implement Customer-Oriented In Your Business Strategy
Chative Bags A Business Messaging Software Accolade From High-Ranking B2B Platform
We – Chative Team, are great to announce that we have just bagged a significant award from a high-ranking B2B marketplace. As one of the high-ranking B2B directories today, FinancesOnline granted Chative a Rising Star Award. The award is its way of recognizing our product’s expanding customer base and popularity. This accolade is specially accorded… Continue reading Chative Bags A Business Messaging Software Accolade From High-Ranking B2B Platform
How Live Chat Helps SMB Sales & Support Team Keep Up In 2022
In today’s “mobile-first” world, there is one channel where the most prospects are more than any others: LIVE CHAT. Live chat is a trend In terms of live chat support, especially in the US, 47.5% of internet users prefer live chat over bots. Chat users claim that chatbots provide many responses that may not exactly… Continue reading How Live Chat Helps SMB Sales & Support Team Keep Up In 2022
Customer Service: Key Live Chat Metrics You Need to Track
Setting benchmarks for your objectives and being aware of what you’re measuring is crucial for developing and expanding your support strategy across channels. Your team will feel confident and booming in their responses if you use live chat metrics to understand your consumers’ experiences. Here are the 7 live chat metrics that we advise monitoring,… Continue reading Customer Service: Key Live Chat Metrics You Need to Track
The 8 Best Canned Responses To Deliver Prompt Customer Service
In a customer service team, responding to inquiries quickly and with the top ratings can earn you all the social respect you require. Canned responses are helpful in this situation. Canned responses have two uses: Improve the live chat experience by allowing your chat workers to respond immediately. Speed up the live chat process for… Continue reading The 8 Best Canned Responses To Deliver Prompt Customer Service
Release Note 0.4.5: A New-face Inbox With Significant Improvements
🌟As a support or sales rep, you’re expected to respond to customers, resolve issues or convert leads as quickly as possible without losing personal touches. 💡All you know, the Inbox adapts to all your needs above. We know it’s the core of every messaging tool. Hence, our team constantly meditates carefully on how to meet… Continue reading Release Note 0.4.5: A New-face Inbox With Significant Improvements
10 Latest Customer Experience Trends and Statistics in 2022
We live in the age of the customer. Today’s customers expect brands to accommodate their preferences and want to do things their way. Customer experience might be challenging to quantify with a KPI or precise metric. Yet it significantly impacts how satisfied and devoted your customers are to your company. Hence, it’s crucial to be… Continue reading 10 Latest Customer Experience Trends and Statistics in 2022