Category: Omni-channel

Do you know businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates than businesses that don’t? (Source: Aspect Software) It can be said that omnichannel is a method to help increase the touch point between businesses and customers. It has become a “survival must-have” for businesses.  However, most businesses know the importance… Continue reading Boost Your Sales With Your Omnichannel Marketing Tactics

Did you know that one of the best business practices a company can employ is customer orientation? In comparison to businesses that don’t provide quality customer support, Qualtrics finds that those that do perform better by almost 80%. A “customer orientation” method was created expressly to enhance the user experience and reward repeat business. If… Continue reading The Best Ways To Implement Customer-Oriented In Your Business Strategy

We – Chative Team, are great to announce that we have just bagged a significant award from a high-ranking B2B marketplace. As one of the high-ranking B2B directories today, FinancesOnline granted Chative a Rising Star Award. The award is its way of recognizing our product’s expanding customer base and popularity. This accolade is specially accorded… Continue reading Chative Bags A Business Messaging Software Accolade From High-Ranking B2B Platform

In today’s “mobile-first” world, there is one channel where the most prospects are more than any others: LIVE CHAT.  Live chat is a trend  In terms of live chat support, especially in the US, 47.5% of internet users prefer live chat over bots. Chat users claim that chatbots provide many responses that may not exactly… Continue reading How Live Chat Helps SMB Sales & Support Team Keep Up In 2022

Better customer service is, the more benefits your business gains Increase Revenue Every business choice is based on revenue. Profitability reigns supreme, whether it is on day one or day 1000. A company’s income can be increased simply by focusing on strong customer service. While it’s more difficult to demonstrate a direct link between customer… Continue reading How does live chat reduce costs in customer support?

Facebook Chat Plugin is a live chat powered by Messenger. It allows businesses to interact with visitors on websites effortlessly. According to a Facebook survey with Boston Consulting, 64% of customers prefer messaging to emails or calls. Also, 65% of the same respondents said they’d be more likely to shop with companies that make service available… Continue reading Top 5 The Best Benefits Of Rich Messaging Experience On Website