Many industries were forced to rethink their business model and customer experience during the pandemic. The retail industry saw a decrease with the restrictions placed on in-person shopping. As the need for innovative thinking increased, so did the need for a quality digital experience. As an article in the Harvard Business Review stated, “Most retailers… Continue reading 5 Ways Messaging Is Transforming Customer Service For Online Retailers
Author: Kate Tran
Kate Tran is a story-teller and a marketer at Chative. Her passion is to bring knowledge of chatbot trends to everyone. Despite of her busy schedule, she always makes time to read novels at the weekend.
How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
The rise of mobile and conversational commerce Mobile shopping and browsing are now simpler than ever, thanks to the introduction of new intelligent gadgets and larger screen sizes. Today, more than half of all internet traffic is generated by mobile devices. By 2021, it is anticipated that m-Commerce, also known as mobile commerce, will account… Continue reading How Conversational Commerce Addresses Today’s CX and E-commerce Challenges
Facebook Chat Plugin: Hassle In Converting Leads Is Not A Problem Anymore
Challenges in lead generation that every business meets No responses to communicate promptly Timing is crucial when it comes to lead nurturing. Leads can leave your site if your teams leave a question unanswered for too long. If you follow up on online requests within 5 minutes, your leads may change their minds. That also… Continue reading Facebook Chat Plugin: Hassle In Converting Leads Is Not A Problem Anymore
Chative 0.5: Facebook Messenger is now available in Chative!
Today, we are half the way to 1.0. Still, lots of work and improvements need to be done, but your early feedback and support have been so helpful. On behalf of the team at Chative, thank you everyone, and let’s celebrate 1.0 together early next year! 👑 What surprise awaits you? 🔥 Facebook Messenger Integration is now… Continue reading Chative 0.5: Facebook Messenger is now available in Chative!
Why Collaboration In Teams Is Important For Customer Support
Did you know that teams with effective collaboration perform 5X better than those without it? Teamwork is essential for businesses, especially those dealing with remote workers in several time zones. Many businesses have been forced to switch from a physical workspace to a digital one due to the COVID-19 situation. Additionally, the processing of this… Continue reading Why Collaboration In Teams Is Important For Customer Support
Delight Your Customers On The Go Using Live Chat Mobile App
Delightful customer experience! Every business wants to live by this motto at all times. However, is it feasible? What are the statistics? US businesses lose $62 billion annually due to poor customer service. If a customer’s purchasing experience is too challenging, 74% of them will move to a different product on the market. 51% of… Continue reading Delight Your Customers On The Go Using Live Chat Mobile App
How To Know If Your Customers Are Happy Or Not With Your Service
The consumer is the most crucial component of any business, according to many of the world’s top companies, and when you think like them, it’s true. This is because all decisions are influenced by your client’s needs, whether they are current or not, and you must meet their needs if you want to succeed in… Continue reading How To Know If Your Customers Are Happy Or Not With Your Service
Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
What features do some of the world’s most well-known and successful websites share? Despite various economic structures, Netflix, Amazon, Facebook, and YouTube all excel at personalization. If you visit the homepage of any of these websites and are a member, you will see content that is different from what other people see. Customers expect personalization… Continue reading Why A ‘Personal’ Customer Experience Is Important To Your Business’ Success
Chative 0.4.6: We Squashed Some More Bugs!
🎉Today, we’re excited to share Chative Release 0.4.6 with you. This release note will not have significant improvements or new features, but we cleared most minor bugs to enhance the inbox. 🏃Let’s take a look at what we’ve rolled out! ️🎯Improvements The Channel settings sections are collapsed by default for a cleaner UI. Now, the… Continue reading Chative 0.4.6: We Squashed Some More Bugs!
Boost Your Sales With Your Omnichannel Marketing Tactics
Do you know businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates than businesses that don’t? (Source: Aspect Software) It can be said that omnichannel is a method to help increase the touch point between businesses and customers. It has become a “survival must-have” for businesses. However, most businesses know the importance… Continue reading Boost Your Sales With Your Omnichannel Marketing Tactics