Today, we are proud to introduce Chative.IO 2.0 – the industry-leading AI solution designed specifically for e-commerce.
Chative.IO is more than just a communication platform; it’s a powerful “assistant” that helps businesses streamline repetitive tasks, reduce response times, and deliver exceptional customer experiences – all powered by advanced AI.
Chative.IO 2.0 – A game-changer to elevate your e-commerce business.”
AI Agent
Chative’s AI is the first on the market to provide a comprehensive solution for e-commerce:
- AI understands and supports complex e-commerce transactions, from answering queries and providing advice to handling payments.
- AI collaborates with human agents across all channels, enhancing operational efficiency without the need for additional staff.
- Unifies the entire e-commerce workflow, including order management, cart view, and purchase history tracking, all within the Inbox – in real time.
Knowledge
AI learns fast – taking just seconds to process your input.
- Learn from multiple sources: Chative 2.0 builds its knowledge base by learning from website links, uploaded documents, databases, and even your Shopify store information.
- Accurate and secure responses: AI uses only the information provided, avoiding external or irrelevant data.
- Continuous updates: Whenever you update documents or change sources, AI automatically refreshes without requiring re-training.
This ensures your AI always delivers accurate, efficient, and secure answers.
Behavior
Every conversation reflects your brand’s identity.
- Usage limits control: Set daily message limits for AI, keeping costs predictable and within your monthly budget.
- Multilingual communication: Seamlessly interact with customers in over 45 languages, with real-time translation for localized experiences.
- Smart responses: AI recognizes emotions and specific requests, providing tailored replies with appropriate tone and trained information.
- Personalized answers: AI retrieves order details, shipping statuses, or customer information to deliver precise responses.
AI Agent doesn’t just communicate – it understands and responds to customer context and emotions.
Actions
From conversations to actions – AI takes care of it all.
- Automatic order creation: Once customers confirm their orders, AI generates them without requiring manual intervention.
- Streamlined workflows: Set up automated workflows for AI effortlessly with just a few clicks.
No more manual tasks – Chative.IO transforms customer support into a seamless experience.
Workflow 2.0
Workflow 2.0 enables e-commerce businesses to automate every aspect of customer support processes:
- Easily add variables or set delay times between conditions.
- Trigger workflows when customers visit your website for the first time or return, creating a strong impression from the discovery phase.
- Automate processes based on customer actions, such as adding products to the cart, completing a payment, or placing an order – reducing cart abandonment rates.
- Leverage relevant data with deep Shopify integration, ensuring precise automation and efficient handling of events like cart additions, order completions, or product views.
- Transparent pricing for workflows, giving you complete control over budgets.
Automation isn’t just a trend – it’s the future of business operations.
Inbox Organizer
Chative 2.0 introduces a smarter inbox to help you manage customer messages from all touchpoints efficiently:
- Filter spam messages in one click, letting you focus on genuine customer needs.
- Mark messages as read or unread to track work progress and prioritize urgent issues.
These innovations help your team work smarter and enhance the customer experience – a key to building loyalty and achieving sustainable growth in e-commerce.
Contact Card
Chative.IO 2.0 now offers enhanced Contact Card management, empowering agents to:
- Customize and update customer information directly from the Inbox page.
- Drag and drop fields to organize customer data.
- Show or hide specific information, prioritizing what’s most relevant for personalized interactions and efficient support.
This update ensures customer information is always accessible, organized, and actionable.
New Add-on Management Page
Chative.IO introduces a reimagined add-on management interface, giving businesses total control and flexibility:
- Clearly displayed status for each add-on, enabling efficient monitoring and quick resolution of potential issues.
- Manage and configure individual add-ons to meet your specific business needs.
Chative.IO 2.0 isn’t just a tool; it’s a trusted partner that helps your business run smoothly, optimize resources, and scale effortlessly.
We’re live on Product Hunt!
Chative.IO 2.0 is now available on Product Hunt, and we’d love your support!
Visit our Product Hunt page and enjoy 15% discount for 6 months (14-day free trial).
Please upvote, share with your teammates, and leave feedback. Your support means the world to us! 🚀