Many of you asked for more flexibility to test AI, fewer limits, and a clearer path to scale. So we rebuilt the AI Agent and Copilot experience to give you more control from the start with less complexity.Here’s everything that’s new 👇
🤖 AI Agent — Now Smarter, Simpler, and Free
We’ve made important changes to help you explore the AI Agent with fewer barriers and more control.What’s new:
- ✅ All key features are now available in the Free plan.
- ✅ Free AI messages reset monthly
- ✅ New capabilities like product consultation, order management, and (soon!) image understanding.
What you can now do:
| Capability | Before (Sandbox) | New (Free Plan) | New (Pro Plan) |
| Message Volume (AI messages) | One-time 250 | 100/month reset every month | Unlimited |
| Access All Channels | ✅ | ✅ | ✅ |
| Access Workflow | ✅ | ✅ | ✅ |
| Multi-language Support | ✅ | ✅ | ✅ |
| Access Essential Customer Data | ✅ | ✅ | ✅ |
| Access Files | ✅ | ✅ | ✅ |
| Access Public URLs | ✅ | ✅ | ✅ |
| Access Knowledge Base | ✅ | ✅ | ✅ |
| Access Product Catalog | ✅ | ✅ | ✅ |
| Order Management | ❌ | ✅ | ✅ |
| Product Consultation | ❌ | ✅ | ✅ |
| Custom Actions | ❌ | ✅ | ✅ |
| Customize AI Personality | ❌ | ✅ | ✅ |
| Multi-thread Support | ❌ | ✅ | ✅ |
| 🆕 Image Understanding | ❌ | ✅ | ✅ |
| 🆕 Custom Instructions | ❌ | ✅ | ✅ |
A Pricing Model That Grows with You
As the team behind this product, we believe every AI response should deliver real value. Each message is designed to be accurate, helpful, customer-ready and should earn its place.To support that, we’ve introduced a flexible pricing model: $0.019 per AI message when you choose to scale.No fixed tiers. No hidden limits. You only pay when the AI is actively helping your customers. You’ll also be able to:
- Track your AI message usage and cost in real time
- Adjust message limits anytime
- Set spending alerts when approaching your limit
- Always access the most advanced AI capabilities
We believe this flexible approach will deliver significant long-term value for your business.
🧠 Copilot — AI for Every Agent
Previously, Copilot was enabled for everyone on your team. But you told us — not every role needs it.So we made it flexible. Now you only pay for the agents who actually use Copilot.Copilot helps agents:
- ✅ Draft replies based on context
- ✅ Summarize long threads instantly
- ✅ Ensure consistent, professional communication
It’s ideal for sales closers, support leads, or high-volume agents. And if someone on your team needs it, they can simply request access.
Assign Copilot to Team Members
🐞 Bug Fix
When reminding staff about a message, the AI Agent will now remain in a support role. It won’t take over the conversation, ensuring ownership stays clear.
