This update brings powerful new features to the mobile app and critical fixes for the desktop version, designed to boost your efficiency and enhance customer interactions. Update now to see the difference in action!
1. Mobile App Updates 📱
- Canned Responses: Create and save quick replies right from your mobile app to speed up your responses and keep your workflow smooth.
- Product Cards: Share product details (name, price, variants) from your Shopify store instantly while chatting with your customers.
- Flexible Keyboard Hiding: The keyboard will automatically hide when you tap on the message area or swipe up, keeping your chat view clear and tidy.
2. Bug Fixes & Desktop App Improvements 🛠️
- Flexible Channel Management: Delete any chat channel you want – even if it’s the last remaining one.
- Inbox Bug Fixes:
- Coze Bot Responses: Ensures the Coze bot responds promptly to all customer messages, improving the quality of automated support.
- Zalo OA Link Display: Fixed the issue where messages containing links from the Zalo Official Account (OA) were not displayed, ensuring all information is delivered accurately.
- Facebook Info Retrieval: Access customer information from Facebook Messenger, enabling agents to identify and provide personalized support quickly and accurately.
- Notification Sounds: Fixed the notification sound issue, ensuring you receive alerts promptly when new messages arrive – a crucial factor in ensuring quick customer responses.
- Livechat Bug Fixes:
- Message Delivery During Network Disconnection: Messages sent during a network disconnection are now saved and automatically sent once the connection is restored, ensuring no messages are lost.
- Product Card Display: Fixed the display issue to ensure product cards always show the correct information, making it easier for agents to assist customers.
Update now to experience these improvements and optimize your work efficiency!
If you have any questions or need help with these new features, feel free to reach out to us anytime!