We’re excited to show you the new Chative v2 mobile app! After months of intense work and countless improvements, this version will make customer service easier and more efficient. Now, you can engage with customers at the perfect moment, monitor their activities, and effortlessly manage information.
Let’s explore the exciting new features and improvements:
Engage at the Right Time
Now you can see when customers are online or offline, so you can connect when it matters most.
Track Customer Activity
Stay in the loop with your customers’ activities on your website.
Manage Info with Ease
Add labels to customers and topics to conversations, update and organize customer details effortlessly, all in one place.
Smart Filters
Quickly filter messages by agents, topics, labels, and channels—because staying organized shouldn’t be hard.
But that’s just the beginning.
We know you’re using it every day. So we’ve completely reimagined the way you interact with it, because in the heat of customer care, every second counts.
Here’s what we’ve done:
Typing
Your keyboard now knows when to get out of your way. The moment you tap outside the keyboard, it disappears so you can immediately get back to reading the conversation.
Design
Every pixel, every line of text has been reconsidered. We’ve rebalanced the spacing, refined the backgrounds, and made sure the text is easier to read.
Navigation
With our new swipe gestures, moving through the app feels as natural as turning the pages of a book. It’s all about getting things done faster, with less effort.
Interaction
Every tap and swipe has been refined to ensure you can close, open, or assign chats seamlessly, without any hiccups.
Little Fixes, Big Improvements:
- ✨ Fixed sound and alert issues—now, you’ll never miss a customer message.
- ✨ Made AI agents visible and assignable in conversations.
- ✨ Corrected social channel icons to display properly.
- ✨ Resolved issue with messages stuck on “sending.”
- ✨ Restored the ability to copy messages.
- ✨ Adjusted chat event sequences to appear in the correct order.
- ✨ Fixed missing messages in chats.
We believe these updates will significantly improve your experience with our app. We always value your feedback and encourage you to share your thoughts on these new improvements.
Update your Chative mobile app now and see the difference for yourself!
Click here to download the lasted version of Chative mobile app 👇