👏 Chative v0.6.1 has arrived – Instagram is finally here!
✨ By showcasing products on Instagram, businesses are giving potential purchasers a real-life view of what the products look like. According to Instagram for Business survey, 46% of those surveyed said they purchased a product or service after seeing it on Instagram. It’s no surprise that more and more brands are treating Instagram as one of their main sale & marketing channels.
🧐 With the Instagram integration, what you see on Instagram is also available in the Chative inbox with an even better experience.
What are the benefits of integrating Instagram with Chative
- Manage and respond to all messages from Instagram in one unified inbox. No more switching tabs or managing multiple queues.
- Better collaboration. Working with your teammates on Instagram is much smoother and easier with customer tags, team notes, agent assignments, etc.
- Send files up to 25MB. This is incredibly important to do business on Instagram since the native platform does not support this feature out of the box.
- Support native Instagram message types such as story replies, deleted messages, or post sharing.
- See Instagram in the report. Compare Instagram against your other support channels and monitor your customers’ satisfaction with your upgraded support offering.
- Track your team’s performance for better productivity. You can see how your team is doing with important metrics: agent availability, conversation response time, etc.
How easy to start using Instagram with Chative?
It will take less than 2 minutes with a few simple clicks to connect Instagram to Chative.
🏃♂️ Have fun with the new update! As usual, we are looking forward to receiving feedback and bug reports should you run into any with this new feature.
🔥 Stay tuned for more critical updates this month. November is an exciting time and we understand this is a critical time for businesses to prepare for the shopping crazes about to happen soon in December!
