Shopify is an e-commerce platform for retail point-of-sale systems and online retailers. It handles everything from marketing and payments to secure checkout and shipping.
We’ll show you how to add Chative on your Shopify store that highlights your store and leaves others in the dust.
Why your store needs a live chat
Provide instant support to your customers
57% of customers abandon their purchase if they can’t get their questions answered quickly.
Purchase decisions are made in seconds. And your timely answer can mean the difference between closing a deal and not.
In a conventional brick-and-mortar store, you would likely send a sales assistant to the customer’s side to handle their problems.
You can provide your online customers the same experience again with Chative. It makes you accessible and offers quick assistance to stop sales from vanishing.
Give customers a frictionless way of resolving queries
Imagine you’re at a store and ask about their exchange policy. And they ask you to go home and send an email for an answer.
You probably wouldn’t do it. Most likely, you wouldn’t take that action. Additionally, there’s a potential that you’ll give up shopping and leave the store entirely.
Customers can easily and quickly get in touch with you via live chat without interfering with their buying experience. Chative window is simple to find, and starting a conversation only requires one click.
Deliver personalized service based on customers’ shopping history
Use Chative, you’ll be able to view valuable customer information like:
- chat history
- purchase history
- the different pages they were browsing
Picking the proper live chat will give you access to customer information that will prevent you from asking pointless or repetitive queries.
But more crucially, it provides you with a lot of background information about your clients. The context that you may utilize to give incredibly individualized advice and ideas leads to an excellent shopping experience.
Capture leads even when you’re offline
As you are fully aware, customers won’t just come into your store during regular business hours.
But at the same time, you don’t want to let leads slip just because you’re offline.
And you won’t have to with a lead form you can set up in Chative.
Customers will just be asked to provide their contact information and inquiry. Once they’re back online, your team can reply.
Even when you’re online, gathering contact information is the first step in building a relationship with visitors and turning them into devoted clients.
Serve multiple customers at the same time
If we look at phone support, an agent can only deal with one customer issue at a time.
However, a single agent can converse with numerous consumers simultaneously while using Chative.
Plus, you get a summary of each question, so you may choose how to approach it.
In any case, your consumers don’t have to wait in line and instead get prompt responses to their questions.
Simple steps to add Chative to your Shopify store
Follow these steps to install Chative on your Shopify store:
- Log in to your Shopify and go to Chative app page in the Shopify App store
- Click on Add app.
- Confirm by clicking on Install app.
- If you don’t have a Chative account, you will have a demo chat experience with the Chative team to create your new account.
If you have a Chative account, please choose a channel in Chative that you want to connect with your Shopify store.
That’s it! From now on, you can talk to your customers in real-time!
Conclusion
So there you have it!
A live chat for your e-commerce store is an effective and economical way to improve the customer experience, differentiate yourself from competitors and ultimately boost sales.
It’s arguably the best platform for you to start a conversation and build trust with online shoppers. And these relationships ultimately define the success of your e-commerce store.
